+12

Upload fails at 90% seems to be a reoccurring problem

jairoso 7 months ago updated by Simon Herrenschmidt 3 weeks ago 16

Uploads are failing.  Not all the time just most of the time. 

-1

Hello,

Please send us the model you are having problems with so we can know what went wrong.
Email: yara@mxd3d.com 

If you need any further assistance never hesitate to let me know,
Have a good day!
Yara.

+3

ALL the time for me as of 3 days ago, does not matter if a 40meg file or a 250kb file .stl.obj, freezes at 90 percent uploaded, had to use your opposition to get 4 models repaired sorry.

+1

Hi, I got the same problem. It uploads until 90%, then the screen goes blank and nothing happens. the upload cannot be found in my models list, so it failed. this happens all the time in the last week. I hope there is a solution or it is possible to give the users some feedback if there is server maintenance, system updates or whatever. I need this platform for my work (Plus account). Thanks.

yep, same problem here, please sort this out, it’s not acceptable as a subscription service..

+1

Same problem for me, has been like that for last 3 days. Not acceptable. I'm a subscriber like many above and I've not heard back from a previous messages about the problem

-1

Hello,

We are really sorry for the inconvenience, we have contacted the tech team regarding this problem and they have fixed the issue. Please let us know if you are still facing any problems.

Have a good day!
Yara.

+1

This is not fixed for me. I announced a product release that I can't follow through on now. This is costing me more than the subscription. Stuck at 90%.

Hello Guido,

Can you please provide me with your email address so we can check what went wrong?

Yep same here not all models. But have tried several versions and file types exported from 350mb to 120mb, stl, ply, 3ds too.

Yes the same happens to me I'm trying over and over load the same models I already uloaded before , and fails all the time

problem does still exist- i am quite annoyed

Problem does still exist for me also i have tried all day and also tried to contact via email and support ticket with no answer,

as a new customer this is not a very good start to your service

Yes, it fails for me too. It was ok a week ago.

Update, managed to upload after 5 try

still no answer from the support team- a terrible experience so far