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status "failed" doesn't have any kind of reason attached to it.

Scott Janousek fa 9 mesos updated by faisal fa 9 mesos 1

When a repair fails a user should be able to see WHY it failed.

Hello,

We are sorry to hear that. They only way to see why the model failed is by contacting the customer service team. They will be able to know at which stage the model failed. 

Please let me know if you have any questions or concerns.

All the best,

Faisal